viking Privacy Policy

This page describes what we collect when you use viking and how we keep that information protected. We at viking handle your personal data—name, email, national ID, payment details, transaction history—according to strict confidentiality standards. Our privacy commitments apply to all members, whether you access viking from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or another supported jurisdiction.

We collect data to verify your identity (KYC compliance), process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and manage your account securely. We do not sell your data to third parties. We share information only with payment processors, legal authorities (when required), and internal teams who need it to serve you. Your account balance, game history, and withdrawal records are encrypted and accessible only to you and our authorized staff.

This policy explains our data practices in plain language. It covers what we collect, how we use it, how long we keep it, your rights, and how to contact us if you have questions.

Data we collect on viking

We collect information in three categories: identity data, account data, and activity data.

Identity and KYC data

When you sign up for viking, we ask for your full name, email address, phone number, and date of birth. We collect a copy of your national ID, passport, or other government-issued identification to verify your identity and comply with anti-money-laundering regulations. We may also collect a proof-of-address document (utility bill, bank statement) to confirm your residential location. These documents are stored encrypted and accessed only by our KYC team during verification.

Payment and account data

We collect information about your linked payment methods. If you deposit via DANA, e-wallet, mobile banking, or local payment, we store your e-wallet identifier and deposit history. If you use online payment, e-wallet, mobile banking, local payment, or online payment, we record your virtual-account number and bank transfer records. We do not store your full bank account number or PIN—only the information necessary to process deposits and withdrawals. Your account balance, withdrawal history, and linked payment methods are encrypted in our systems.

Deposit records: We log every deposit: date, amount, payment method, transaction ID, and status (pending, completed, failed).
Withdrawal records: We log every withdrawal: date, amount, destination payment method, and settlement status.
Account balance history: We track your balance changes due to deposits, game plays, payouts, and withdrawals for transparency and dispute resolution.

Activity and gameplay data

We collect data about your gaming activity on viking. This includes: Liga 1 bets placed, live-dealer table sessions, slot-game plays, Lottery entries, Dragon Fishing sessions, esports wagers, and all outcomes. We record timestamps, stakes, payouts, and results. This data helps us settle disputes, detect fraud, and allow you to review your complete gaming history anytime. We also log your login history, device information (browser type, operating system), and IP address for security purposes.

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences (language, timezone, account settings). These are session cookies that expire when you log out. We do not use cookies to track you across other websites. If you wish to disable cookies, you can do so in your browser settings, but some features of viking may not function properly without them.

How we use your data

We use the data we collect for specific, legitimate purposes outlined below.

Account verification and compliance: We verify your identity to comply with anti-money-laundering and know-your-customer regulations. This protects you and viking from fraud and illegal activity.
Payment processing: We use your payment method data to process deposits and withdrawals. We share your information with our payment processors (DANA, e-wallet, mobile banking, etc.) only to the extent necessary to complete transactions.
Account security: We monitor your account for suspicious activity, unusual login patterns, or unauthorized access. We use your contact information to alert you if we detect potential security issues.
Dispute resolution: If you question a balance, a settlement, or a transaction, we review your complete account history to investigate and clarify the issue.
Legal and regulatory compliance: If we receive a lawful request from authorities or courts, we may disclose your information to comply with legal obligations. We do not volunteer information; we respond only to valid legal requests.

Data retention: We retain your identity documents for as long as your account is active, plus five years after closure for regulatory compliance. Game and transaction records are retained for seven years. You may request deletion of certain data after account closure, subject to legal retention requirements.

Your rights on viking

We respect your privacy rights. You have the right to:

Access your data: You can request a complete copy of your personal data held by viking. We provide this within ten business days.
Correct your data: If any information is inaccurate, you may request correction. You can update your contact information and some profile details directly in your account dashboard.
Delete your data: You may request deletion of your account and associated personal data, subject to legal retention obligations and pending dispute resolution.
Data portability: You can request a machine-readable copy of your data to transfer to another service.
Withdraw consent: If we rely on your consent for certain processing, you may withdraw that consent anytime. Some functions may no longer work if you do.

To exercise any of these rights, contact us at our support channels listed below. We respond to all rights requests within ten business days.

Data location and international transfers

Our servers may sit outside your jurisdiction. If you use viking from Indonesia, your data may be processed and stored on servers in Singapore, the Philippines, or other regions. By using viking, you consent to this international data transfer. We apply the same security standards regardless of server location. If you do not consent to international data transfer, you should not use viking.

Contact us about privacy

If you have questions about how we handle your data, wish to exercise your privacy rights, or believe we have misused your information, contact our support team. You can reach us via live chat on the viking platform, email, or phone during business hours. We respond to all privacy inquiries within ten business days. If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority.