viking Terms of Use

When you create an account on viking, you enter into an agreement with our platform. We set out our commitments to you—how we handle your data, how we process deposits and withdrawals, how we settle disputes—and outline what we expect from you as a member. This document explains the terms under which we operate and how your relationship with viking functions.

Our terms reflect our commitment to transparency and fair dealing. We do not hide conditions in footnotes or bury critical information in dense legal language. Instead, we explain what we do, what you can expect, and what restrictions apply to access based on your location and applicable law.

Read this document carefully. If any term is unclear, contact our support team before opening an account. We are here to help.

Account opening and membership on viking

To join viking, you must be of legal age in your jurisdiction and have the authority to enter into binding contracts. We do not knowingly permit access from minors or individuals under guardianship without proper authorization. When you register, we ask for your legal name, date of birth, national identification number (such as your KTP if you are in Indonesia), and contact details. We verify this information through our know-your-customer (KYC) process before your account can process deposits or withdrawals.

Identity verification and document requirements

Our identity verification is mandatory and non-negotiable. When you submit your account application, we request photographic proof of identity—a national ID card, passport, or driving license. We may also ask for proof of your current address, such as a recent utility bill or official correspondence. These documents are processed securely and stored in compliance with data-protection regulations. We do not share your personal identification with third parties except where required by law or to prevent fraud.

If your verification is delayed, it is typically because our team needs clarification on your documents—for instance, a photo is blurry or an address detail is unclear. We email you with specific feedback. Verification usually completes within a few hours on business days. During holiday periods like Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may take longer due to reduced staffing.

Account cancellation: You may request to close your viking account at any time by contacting our support team. We will process your request, settle any outstanding balance, and delete or archive your account according to our data-retention policy.

Deposits, withdrawals, and payment methods

We accept deposits via eight major payment channels in Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets; mobile banking, local payment, online payment, e-wallet for bank transfers. Each payment method has its own processing window and fee structure (if applicable). E-wallets typically credit your viking balance within minutes. Bank virtual accounts may take a few hours to several business days depending on your financial institution's processing speed.

Minimum and maximum deposit amounts: We Account controls to protect your account and comply with anti-money-laundering rules. Check your account settings to see your limits or contact support to discuss adjustments.
Withdrawal requests: When you request a withdrawal, funds return to your original deposit method. If you deposited via mobile banking, your withdrawal goes back via local payment. This protects you from fraud and ensures your funds reach your own account.
Verification holds: Large or infrequent withdrawals may trigger additional verification. We may ask you to confirm your identity or the legitimacy of the withdrawal request. This is standard industry practice and protects your account.

We do not charge processing fees for deposits or withdrawals on viking. Your payment provider (your bank or e-wallet operator) may charge fees on their end—this is not our charge. Confirm your provider's fee structure before depositing.

Bonus terms and conditions

We occasionally offer promotional bonuses—welcome credits, deposit matches, or free entries—to new and returning members. Each promotion comes with specific terms: a minimum deposit requirement, a maximum bonus cap, a playthrough requirement (for example, you may need to wager the bonus amount a certain number of times before withdrawing), and eligibility restrictions (for example, available only to members in certain regions or on their first deposit).

Bonus funds are credited to your account balance but are subject to the terms attached to that promotion. If you violate a bonus term—for instance, you attempt to withdraw before meeting the playthrough requirement—we may reclaim the bonus and any winnings derived from it. Read bonus terms carefully before accepting. If unclear, ask our support team before depositing.

Playthrough requirement: The amount you must wager from your bonus before it converts to withdrawable funds. For example, a playthrough of 10x on a bonus of 100 units means you must place 1,000 units in wagers.
Bonus expiry: Bonuses expire after a set period if not used. Unused bonuses are forfeited. Check your account dashboard to see your bonus expiry date.
Restricted games: Some bonuses do not count toward playthrough on all games. Slot games typically count at non-specific info, live-dealer tables at non-specific info, and sports betting at lower percentages. The bonus terms specify which games count and at what percentage.

Our viking policy on disputes and jurisdiction

If you have a complaint about your account, a settlement dispute, or any other issue, we ask that you first contact our customer support team. We maintain chat, email, and phone support, and we respond to all inquiries within a reasonable timeframe—typically within 24 hours on business days. Our team is based in multiple time zones and can assist in English and local languages relevant to your region (Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and others).

Dispute resolution on viking

We keep records of all account activity—deposits, wagers, settlements, and withdrawals. If you dispute a transaction, we review our logs and provide you with a detailed explanation. If we made an error, we correct it and credit your account. If our records show your transaction was processed correctly according to our terms, we explain the outcome. We do not ask you to accept an outcome you do not understand—we will clarify until the matter is resolved.

If you remain unsatisfied after our internal review, you may request escalation to our management team or pursue external dispute resolution through applicable legal channels in your jurisdiction. We comply with local consumer-protection regulations and will cooperate with any regulatory investigation or arbitration process.

Jurisdiction and service availability: Our services are available only where local law permits. We do not offer viking in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. If you access viking from a jurisdiction where our services are not legally available, you do so at your own risk, and we reserve the right to restrict or terminate your account without notice.

Data protection and account security

We protect your personal and financial information using industry-standard encryption and secure data storage. Your password is hashed and never stored in plain text. Your payment details are processed by PCI-DSS-compliant payment processors, not stored on our servers. We do not share your data with third parties except where necessary to process your transactions, comply with law, or prevent fraud.

We require you to maintain the confidentiality of your account credentials. If you share your password or allow someone else to access your account, we are not responsible for unauthorized activity. If you suspect unauthorized access, change your password immediately and contact our support team.

These terms may be updated from time to time. We will notify you of material changes via email or by posting a notice on our platform. Continued use of viking after such notice constitutes your acceptance of the updated terms. If you do not agree to new terms, you may close your account and request a withdrawal of your balance.